If your research turns up nothing, you may want to turn your phone back on and skip down to step five. If you can’t find the app at the root of the problem, you can’t remove it. Do you know the specific infected app that brought malware onto your device? Do you know what other types of software it may have downloaded without your consent? If not, then move to another computer and look up your symptoms (as well as any new apps you tried out) to narrow down the issue. Shutting down also gives you time to think and research. It may not stop the malware from causing damage, but it can stop the problem from getting worse, and may halt ongoing malware attempts to access nearby networks. Once you’re sure your phone is under attack by malware, hold the power button down and turn the phone fully off. Step 1: Shut down until you find out the specifics.
We’ll walk you through how to do that, then we’ll give you some options for protection, as well as suggest antivirus apps you can use to restore your phone’s health and keep it safe in future. The first step is to find the malware on your phone.
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